- Level
- confirmed
- Worst impact
- Partial outage
- Components
- AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2: Querying, AWS Germany - prod-eu-west-2: API, AWS Germany - prod-eu-west-2: Ingestion, AWS Germany - prod-eu-west-2: Public Probes, AWS Germany - prod-eu-west-2: Rule Evaluation, AWS Germany - prod-eu-west-2: Querying, AWS Germany - prod-eu-west-2: Alertmanager and Rules Configuration API, AWS Germany - prod-eu-west-2: Ingestion, AWS Germany - prod-eu-west-2: Alertmanager, AWS Germany - prod-eu-west-2: Metrics Generator
- Regions
- eu, eu-west-2
- Down Index
- 36of 100
What to do
Check whether you use Grafana Cloud AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2 and 14 more in eu, eu-west-2. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.
Anything that failed between 2026-07-15 22:24 UTC and 2026-07-15 23:36 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 5
- investigating
We are investigating an issue affecting Loki queries in prod-eu-west-2. We first observed this behavior at approximately 21:57 UTC. Affected users may see elevated query errors, timeouts, or intermittent failures when running Loki queries in this region. The issue appears to be improving, but it is not fully resolved yet. We are continuing to investigate and will share another update as soon as we have more information.
provider
- investigating
We are investigating a broader issue affecting multiple Grafana Cloud products in prod-eu-west-2. This appears to be caused by a third-party provider issue rather than a Loki-specific problem. Impact is currently inconsistent: some components are affected while others continue to function normally. We have also seen some impact to Tempo write paths. We are continuing to investigate and will share another update as soon as we have more information.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
provider
- resolved
This incident has been resolved. Thank you for your patience.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a18c08e6ed
Is Grafana Cloud still down?
No, this incident was resolved 2026-07-15 23:36 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
1h 12m, from 2026-07-15 22:24 UTC to 2026-07-15 23:36 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2 and 14 more in eu, eu-west-2.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.