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Grafana Cloud

Errors when querying Prometheus datasource

Degraded Lasted 51m · started · Grafana Cloud's page

Level
confirmed
Worst impact
Degraded
Components
GCP US Central - prod-us-central-4
Regions
us, us-central-4
Down Index
25of 100

What to do

  • Check whether you use Grafana Cloud GCP US Central - prod-us-central-4 in us, us-central-4. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 51m it lasted.

    Anything that failed between 2026-10-13 19:55 UTC and 2026-10-13 20:46 UTC may need a replay.
  • Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Grafana Cloud 4

  1. investigating

    A small number of customers with stacks in prod-us-central-4 are receiving "forbidden" errors when querying Prometheus data sources. We are investigating and will provide an update soon.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. monitoring

    We have put some mitigations in place which seem to have helped with the errors. We continue to monitor the results.

    provider

  4. resolved

    This incident has been resolved. Thank you for your patience.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ab48584bab

Is Grafana Cloud still down?

No, this incident was resolved 2026-10-13 20:46 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.

How long did it last?

51m, from 2026-10-13 19:55 UTC to 2026-10-13 20:46 UTC, by the times Grafana Cloud posted.

What was affected?

Grafana Cloud named GCP US Central - prod-us-central-4 in us, us-central-4.

What caused it?

Grafana Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.