- Level
- confirmed
- Worst impact
- Degraded
- Components
- AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes
- Regions
- latam, sa-east-1
- Down Index
- 27of 100
What to do
Check whether you use Grafana Cloud AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes in latam, sa-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 33m it lasted.
Anything that failed between 2026-10-20 21:36 UTC and 2026-10-21 00:09 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 4
- investigating
We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.
provider
- investigating
Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.
provider
- investigating
Synthetic Monitoring alerting has recovered. We are continuing to monitor.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cb8eb1cce5
Is Grafana Cloud still down?
No, this incident was resolved 2026-10-21 00:09 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
2h 33m, from 2026-10-20 21:36 UTC to 2026-10-21 00:09 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes in latam, sa-east-1.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.