Partial OTLP Write Outage in prod-us-east-3

What to do

• Check whether you use Grafana Cloud AWS US East - prod-us-east-3 in us, us-east-3. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3m it lasted.

  Anything that failed between 2026-07-28 19:40 UTC and 2026-07-28 19:43 UTC may need a replay.

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Updates from Grafana Cloud 2

1. investigatingJul 28, 2026, 7:40 PM UTC

   We are investigating an issue affecting OTLP ingestion in the prod-us-east-3 region. Customers may experience intermittent failures when writing telemetry to the OTLP endpoint. Based on current information, logs are confirmed to be affected, and metrics and traces may also be impacted. Our investigation indicates intermittent failures began around 08:00 UTC, with the primary period of impact occurring between 15:30 UTC and 17:45 UTC. We are continuing to investigate the scope and root cause of this issue and will provide additional updates as more information becomes available.

   provider

2. resolvedJul 28, 2026, 7:43 PM UTC

   The issue affecting OTLP ingestion in the prod-us-east-3 region has been resolved. Between 13:30 UTC and 17:45 UTC, some customers experienced intermittent failures when writing telemetry to the OTLP endpoint. Logs were confirmed to be affected, and metrics and traces may also have experienced intermittent ingestion failures. Our investigation has concluded, and the affected services have recovered.

   provider

Corrections

None so far.

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