- Level
- confirmed
- Worst impact
- Degraded
- Components
- AWS US West - prod-us-west-0
- Regions
- us, us-west-0
- Down Index
- 28of 100
What to do
Check whether you use Grafana Cloud AWS US West - prod-us-west-0 in us, us-west-0. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 49m it lasted.
Anything that failed between 2026-10-14 12:57 UTC and 2026-10-14 15:45 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 5
- investigating
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.
provider
- identified
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
provider
- identified
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
provider
- monitoring
The fix has been implemented, and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cd016a866c
Is Grafana Cloud still down?
No, this incident was resolved 2026-10-14 15:45 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
2h 49m, from 2026-10-14 12:57 UTC to 2026-10-14 15:45 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named AWS US West - prod-us-west-0 in us, us-west-0.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.