- Level
- confirmed
- Worst impact
- Degraded
- Components
- Support Tickets
- Down Index
- 15of 100
What to do
Check whether you use Grafana Cloud Support Tickets. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 18m it lasted.
Anything that failed between 2026-04-15 16:07 UTC and 2026-04-15 16:25 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 2
- monitoring
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views. We are continuing to receive all new tickets successfully, and no requests are being lost at this time. Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views. We will provide further updates as we receive more information from our provider. We appreciate your patience.
provider
- resolved
This incident has been resolved and our ticketing system is fully operational. Thank you for your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ce43cff79a
Is Grafana Cloud still down?
No, this incident was resolved 2026-04-15 16:25 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.
How long did it last?
18m, from 2026-04-15 16:07 UTC to 2026-04-15 16:25 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Support Tickets.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.