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Grafana Cloud

Issues with Geomap Tiles

Degraded Lasted 4h 36m · started · Grafana Cloud's page

Level
confirmed
Worst impact
Degraded
Components
AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1, AWS Canada - prod-ca-east-0, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4, AWS India - prod-ap-south-1, AWS Ireland - prod-eu-west-6, AWS Japan - prod-ap-northeast-0, AWS Singapore - prod-ap-southeast-1, AWS Sweden - prod-eu-north-0, AWS Switzerland - prod-eu-central-0, AWS UAE - prod-me-central-1, AWS UK - prod-gb-south-1, AWS US East (OH) - prod-us-east-0, AWS US East (OH) - prod-us-east-2, AWS US West - prod-us-west-0, AWS US East (VA) - prod-us-east-3, Azure US Central - us-central2, Azure Netherlands - prod-eu-west-3, GCP Australia - prod-au-southeast-0, GCP Belgium - prod-eu-west-0, GCP Brazil - prod-sa-east-0, GCP India - prod-ap-south-0, GCP Saudi Arabia - prod-me-central-0, GCP Singapore - prod-ap-southeast-0, GCP UK - prod-gb-south-0, GCP US Central - prod-us-central-0, GCP US Central - prod-us-central-3, GCP US Central - prod-us-central-4, GCP US East - prod-us-east-1, play.grafana.org, Federal Cloud - AWS US Gov West
Regions
ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0, ap-southeast-1, apac, au, ca, ca-east-0, eu, eu-central-0, eu-north-0, eu-west-0, eu-west-2, eu-west-3, eu-west-4, eu-west-6, in, jp, latam, me, me-central-0, me-central-1, sa-east-0, sa-east-1, us, us-central-0, us-central-3, us-central-4, us-central2, us-east-0, us-east-1, us-east-2, us-east-3, us-west-0
Down Index
41of 100

What to do

  • Check whether you use Grafana Cloud AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1, AWS Canada - prod-ca-east-0 and 29 more in ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 36m it lasted.

    Anything that failed between 2026-09-08 18:05 UTC and 2026-09-08 22:41 UTC may need a replay.
  • Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Grafana Cloud 2

  1. identified

    Some geomap tiles are displaying the “api key required". The issue has been identified, and our team is working on a fix. As a workaround, you can open the Geomap panel, navigate to the Map layers section, and change the Basemap layer from CARTO, or "Default base layer," to OpenStreetMap. The watermark should disappear immediately. Alternatively, if you would prefer to retain a dark-styled map similar to the current CARTO appearance, you can select MapLibre as the basemap and configure the URL as: https://tiles.openfreemap.org/styles/dark This option also renders without the watermark, does not require an API key, and provides a visual style similar to the dark CARTO basemap.

    provider

  2. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d7e934c4b0

Is Grafana Cloud still down?

No, this incident was resolved 2026-09-08 22:41 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.

How long did it last?

4h 36m, from 2026-09-08 18:05 UTC to 2026-09-08 22:41 UTC, by the times Grafana Cloud posted.

What was affected?

Grafana Cloud named AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1, AWS Canada - prod-ca-east-0 and 29 more in ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0.

What caused it?

Grafana Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.