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Grafana Cloud

Tempo: High Latency in prod-eu-west-2

Degraded Lasted 2h 23m · started · Grafana Cloud's page

Level
confirmed
Worst impact
Degraded
Components
AWS Germany - prod-eu-west-2: Ingestion
Regions
eu, eu-west-2
Down Index
27of 100

What to do

  • Check whether you use Grafana Cloud AWS Germany - prod-eu-west-2: Ingestion in eu, eu-west-2. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 23m it lasted.

    Anything that failed between 2026-10-15 14:35 UTC and 2026-10-15 16:58 UTC may need a replay.
  • Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Grafana Cloud 4

  1. identified

    We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution. Next update by 15:30 UTC

    provider

  2. identified

    We are continuing to work on a fix for this issue. Next update by 16:30 UTC

    provider

  3. identified

    Things are starting to stabilize as we continue to work on a mitigation.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ee9ba21239

Is Grafana Cloud still down?

No, this incident was resolved 2026-10-15 16:58 UTC. For Grafana Cloud's live state, see https://down.guide/grafana-cloud.

How long did it last?

2h 23m, from 2026-10-15 14:35 UTC to 2026-10-15 16:58 UTC, by the times Grafana Cloud posted.

What was affected?

Grafana Cloud named AWS Germany - prod-eu-west-2: Ingestion in eu, eu-west-2.

What caused it?

Grafana Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.