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Iterable

Timeouts on User Update API Endpoints

Degraded Lasted 56m · started · Iterable's page

Level
confirmed
Worst impact
Degraded
Components
Global API Success
Down Index
17of 100

What to do

  • Check whether you use Iterable Global API Success. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 56m it lasted.

    Anything that failed between 2026-09-22 19:02 UTC and 2026-09-22 19:58 UTC may need a replay.
  • Subscribe to Iterable's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Iterable 3

  1. investigating

    We are currently investigating an issue leading to slowness and timeouts across all API user update endpoints beginning at 2:45 PM EDT. Next update at 3:15 PM EDT

    provider

  2. monitoring

    We are continuing to investigate the issue but are seeing positive signs of recovery. API endpoints for user updates are back to normal success rates. Next update at 3:45 PM EDT or sooner.

    provider

  3. resolved

    All API issues are now resolved and the user update endpoints are fully operational. If you continue to experience any issues, please contact Support.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-fd61ed273f

Is Iterable still down?

No, this incident was resolved 2026-09-22 19:58 UTC. For Iterable's live state, see https://down.guide/iterable.

How long did it last?

56m, from 2026-09-22 19:02 UTC to 2026-09-22 19:58 UTC, by the times Iterable posted.

What was affected?

Iterable named Global API Success.

What caused it?

Iterable hasn't published a root cause. If it does, it shows here.

Where does this come from?

Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.