- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira
- Down Index
- 51of 100
What to do
Check whether you use Jira Viewing content, Create and edit, Authentication and User Management, Search and 7 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6d 21h it lasted.
Anything that failed between 2026-02-12 10:44 UTC and 2026-02-19 08:04 UTC may need a replay.Subscribe to Jira's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=jira works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Jira 10
- investigating
We are investigating an issue with Increased error rates on APIs in Jira and Jira Service Management Ecosystem Apps. We will continue to share additional updates here as more information is available. Forge and Connect apps are not affected.
provider
- investigating
Our teams are in the final stages of mitigation. We will continue to share additional updates here as more information is available.
provider
- identified
We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased error rates on APIs in Jira and Jira Service Management Ecosystem Apps.
provider
- identified
Our teams identified two fix paths: a quick fix and a longer, time-consuming fix. We will test the quick fix over the weekend and, if no issues arise, implement it on Monday. We will provide the next update on Monday, Feb 16, 2026.
provider
- identified
Impact Ecosystem, Jira, and Jira Service Management customers might experience API call failures when using OAuth 2.0 apps, receiving 'The app is not installed on this instance' errors. The incident is attributed to OAuth scope mismatches between different internal services. Approximately 17,168 clients could be potentially affected, involving several cloud instances. The incident has resulted in 2LO permissions being incorrectly enabled, causing potential access issues. Some customers may notice unauthorized system users in their directories, which currently pose no identified security risk. Current Status The short term fix involving Workspace ARI's will be rolled out cautiously over today and should resolve some highly impacted installations. Full restoration via backfill scripts is being developed, though this will at least take the remainder of the week to cautiously roll out to production. Next Steps The backfill process for a permanent data correction is set to begin, with rigorous monitoring planned to observe system behavior. New communication updates are scheduled to occur within the next 12 hours, or sooner if significant developments arise. If you believe that you are impacted by this incident, and need assistance, then we recommend raising a support ticket.
provider
- identified
Our teams have identified customers that are actively experiencing issues relating to loss of access to their apps, and we are progressively rolling out a fix to these customers with urgency. We will provide further update within 24 hours or sooner if available.
provider
- identified
Our team is continuing to work on correcting the impact from this issue. A tested and validated process is now running to restore affected apps and our team is closely monitoring traffic to help to rule out any issues. Please raise a support request if you require further assistance. An update will be provided within 72 hours with our status on the backfill operation and estimated time to completion.
provider
- monitoring
Our team has resolved the permission errors relating to this incident across all Apps, and we will continue to monitor for any unexpected issues. For customers still experiencing errors, this may indicate a legitimate permission configuration issue on your side and should be investigated as usual. We'll provide another update within 24 hours on the results of our monitoring.
provider
- monitoring
This issue is resolved. In our monitoring no other unexpected issues were seen. For customers still experiencing errors, this may indicate a legitimate permission configuration issue on your side and should be investigated as usual.
provider
- resolved
This issue is resolved. In our monitoring no other unexpected issues were seen. For customers still experiencing errors, this may indicate a legitimate permission configuration issue on your side and should be investigated as usual.
provider
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Corrections
None so far.
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Questions about DWN-1662b258f1
Is Jira still down?
No, this incident was resolved 2026-02-19 08:04 UTC. For Jira's live state, see https://down.guide/jira.
How long did it last?
6d 21h, from 2026-02-12 10:44 UTC to 2026-02-19 08:04 UTC, by the times Jira posted.
What was affected?
Jira named Viewing content, Create and edit, Authentication and User Management, Search and 7 more.
What caused it?
Jira hasn't published a root cause. If it does, it shows here.
Where does this come from?
Jira's official status page, https://jira-software.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.