- Level
- confirmed
- Worst impact
- Degraded
- Components
- Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira
- Down Index
- 38of 100
What to do
Check whether you use Jira Viewing content, Create and edit, Authentication and User Management, Search and 7 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 59m it lasted.
Anything that failed between 2026-01-20 19:10 UTC and 2026-01-20 23:09 UTC may need a replay.Subscribe to Jira's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=jira works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Jira 4
- investigating
Impact Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes. Current Status The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users. Next Steps The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
provider
- investigating
We continue to investigate the issue, and next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
provider
- monitoring
The performance degradation of Assets has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
provider
- resolved
On January 20, 2026, some customers may have experienced performance degradation of Assets. The issue has now been resolved, and the service is operating normally for all affected customers.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2127417303
Is Jira still down?
No, this incident was resolved 2026-01-20 23:09 UTC. For Jira's live state, see https://down.guide/jira.
How long did it last?
3h 59m, from 2026-01-20 19:10 UTC to 2026-01-20 23:09 UTC, by the times Jira posted.
What was affected?
Jira named Viewing content, Create and edit, Authentication and User Management, Search and 7 more.
What caused it?
Jira hasn't published a root cause. If it does, it shows here.
Where does this come from?
Jira's official status page, https://jira-software.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.