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Jira

Disrupted create and view issue for some customers

Partial outage Lasted 5h 22m · started · Jira's page

Level
confirmed
Worst impact
Partial outage
Components
Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira
Down Index
49of 100

What to do

  • Check whether you use Jira Viewing content, Create and edit, Authentication and User Management, Search and 7 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 22m it lasted.

    Anything that failed between 2026-01-12 18:23 UTC and 2026-01-12 23:45 UTC may need a replay.
  • Subscribe to Jira's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=jira works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Jira 6

  1. investigating

    We are actively investigating reports of a partial service disruption affecting Jira create, view, view board, and edit issue for some customers. We'll share updates here as more information is available.

    provider

  2. investigating

    We are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.

    provider

  3. investigating

    Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.

    provider

  4. investigating

    Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.

    provider

  5. monitoring

    The issue has been resolved and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.

    provider

  6. resolved

    The service disruption has been fully resolved, and services are now operating normally for all impacted customers.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-45c99efd6f

Is Jira still down?

No, this incident was resolved 2026-01-12 23:45 UTC. For Jira's live state, see https://down.guide/jira.

How long did it last?

5h 22m, from 2026-01-12 18:23 UTC to 2026-01-12 23:45 UTC, by the times Jira posted.

What was affected?

Jira named Viewing content, Create and edit, Authentication and User Management, Search and 7 more.

What caused it?

Jira hasn't published a root cause. If it does, it shows here.

Where does this come from?

Jira's official status page, https://jira-software.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.