Degraded performance of Jira, JPD, and JSM in eu-west-1

What to do

• Check whether you use Jira Viewing content, Create and edit, Authentication and User Management, Search and 7 more in eu, eu-west-1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 30m it lasted.

  Anything that failed between 2026-01-28 18:12 UTC and 2026-01-28 19:42 UTC may need a replay.

• Subscribe to Jira's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jira works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Jira 3

1. identifiedJan 28, 2026, 6:12 PM UTC

   We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.

   provider

2. identifiedJan 28, 2026, 6:50 PM UTC

   We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.

   provider

3. resolvedJan 28, 2026, 7:42 PM UTC

   On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident.  There are no actions needed from customers.  The issue has now been resolved, and the service is operating normally for all affected customers.

   provider

Corrections

None so far.

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