Jira - Work Item transition failures

What to do

• Check whether you use Jira Viewing content, Create and edit, Authentication and User Management, Search and 7 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 31m it lasted.

  Anything that failed between 2026-09-01 09:12 UTC and 2026-09-01 11:44 UTC may need a replay.

• Subscribe to Jira's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jira works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Jira 3

1. investigatingSep 1, 2026, 9:12 AM UTC

   We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues. Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

   provider

2. monitoringSep 1, 2026, 10:11 AM UTC

   We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.

   provider

3. resolvedSep 1, 2026, 11:44 AM UTC

   On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.

   provider

Corrections

None so far.

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