Klarna: Customer Service Chat & Phone Support is experiencing issues

What to do

Check whether you use Klarna Europe, Europe, North America, North America and 2 more in apac, eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.
Anything that failed between 2026-03-25 11:10 UTC and 2026-03-25 11:56 UTC may need a replay.
Subscribe to Klarna's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMar 25, 2026, 11:10 AM UTC
We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.
provider
identifiedMar 25, 2026, 11:41 AM UTC
The issue has been identified and a fix is being implemented.
provider
monitoringMar 25, 2026, 11:42 AM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedMar 25, 2026, 11:56 AM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Klarna still down?

No, this incident was resolved 2026-03-25 11:56 UTC. For Klarna's live state, see https://down.guide/klarna.

How long did it last?

46m, from 2026-03-25 11:10 UTC to 2026-03-25 11:56 UTC, by the times Klarna posted.

What was affected?

Klarna named Europe, Europe, North America, North America and 2 more in apac, eu, us.

What caused it?

Klarna hasn't published a root cause. If it does, it shows here.

Where does this come from?

Klarna's official status page, https://status.klarna.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.