Klarna Payments degradation

What to do

• Check whether you use Klarna Europe, North America in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 33m it lasted.

  Anything that failed between 2026-01-28 03:57 UTC and 2026-01-28 04:30 UTC may need a replay.

• Subscribe to Klarna's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Klarna 6

1. investigatingJan 28, 2026, 3:57 AM UTC

   We are currently experiencing a degradation impacting Klarna Payments, more specifically the OSM API. We are working to restore the service as soon as possible. Thank you for your patience.

   provider

2. identifiedJan 28, 2026, 3:59 AM UTC

   We have identified the issue and is working on a fix for this. Thank you for your patience.

   provider

3. identifiedJan 28, 2026, 4:05 AM UTC

   The issue should now, since 04:56 CET, be resolved in the NA region. We have identified as similar degradation for the EU region as well. We are working on restoring full service in EU as well.

   provider

4. identifiedJan 28, 2026, 4:05 AM UTC

   The service has been restored in the US, the service should be restored soon in the EU.

   provider

5. monitoringJan 28, 2026, 4:11 AM UTC

   Service in the EU has been restored as well. We are monitoring the system but service should now be fully restored.

   provider

6. resolvedJan 28, 2026, 4:30 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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