Klarna Customer support and other Klarna apps including Purchase Flow service are affected

What to do

• Check whether you use Klarna Europe, North America, Asia Pacific in apac, eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 6m it lasted.

  Anything that failed between 2025-12-05 09:15 UTC and 2025-12-05 10:21 UTC may need a replay.

• Subscribe to Klarna's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Klarna 4

1. investigatingDec 5, 2025, 9:15 AM UTC

   We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.

   provider

2. identifiedDec 5, 2025, 9:46 AM UTC

   Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions

   provider

3. monitoringDec 5, 2025, 9:51 AM UTC

   Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers

   provider

4. resolvedDec 5, 2025, 10:21 AM UTC

   All services confirmed up and running

   provider

Corrections

None so far.

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