Skip to main content
Klarna

Support Chat AI assistant experiencing issues

Partial outage Lasted 51m · started · Klarna's page

Level
confirmed
Worst impact
Partial outage
Components
Europe, North America, Asia Pacific
Regions
apac, eu, us
Down Index
39of 100

What to do

  • Check whether you use Klarna Europe, North America, Asia Pacific in apac, eu, us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 51m it lasted.

    Anything that failed between 2026-03-30 08:59 UTC and 2026-03-30 09:50 UTC may need a replay.
  • Subscribe to Klarna's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Klarna 4

  1. investigating

    Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-67900afa6d

Is Klarna still down?

No, this incident was resolved 2026-03-30 09:50 UTC. For Klarna's live state, see https://down.guide/klarna.

How long did it last?

51m, from 2026-03-30 08:59 UTC to 2026-03-30 09:50 UTC, by the times Klarna posted.

What was affected?

Klarna named Europe, North America, Asia Pacific in apac, eu, us.

What caused it?

Klarna hasn't published a root cause. If it does, it shows here.

Where does this come from?

Klarna's official status page, https://status.klarna.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.