- Level
- confirmed
- Worst impact
- Major outage
- Components
- North America, North America, North America, North America, North America, North America, North America
- Regions
- us
- Down Index
- 45of 100
What to do
Check whether you use Klarna North America, North America, North America, North America and 3 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 3m it lasted.
Anything that failed between 2025-10-20 08:16 UTC and 2025-10-20 10:18 UTC may need a replay.Subscribe to Klarna's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Klarna 8
- investigating
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed in Shopify globally. We are working to restore the service as soon as possible. Thank you for your patience.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
Our teams are actively investigating service disruptions and collecting logs to better understand the scope and potential source of the issue.
provider
- investigating
Initial investigation points to a broader infrastructure issue. We are collaborating with our provider to narrow down the root cause and implement recovery steps.
provider
- identified
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
provider
- identified
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
provider
- monitoring
Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.
provider
- resolved
All affected services have recovered, everything is operational and monitoring is ongoing.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9e43104d84
Is Klarna still down?
No, this incident was resolved 2025-10-20 10:18 UTC. For Klarna's live state, see https://down.guide/klarna.
How long did it last?
2h 3m, from 2025-10-20 08:16 UTC to 2025-10-20 10:18 UTC, by the times Klarna posted.
What was affected?
Klarna named North America, North America, North America, North America and 3 more in us.
What caused it?
Klarna hasn't published a root cause. If it does, it shows here.
Where does this come from?
Klarna's official status page, https://status.klarna.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.