- Level
- confirmed
- Worst impact
- Degraded
- Components
- North America, North America, North America, North America
- Regions
- us
- Down Index
- 26of 100
What to do
Check whether you use Klarna North America, North America, North America, North America in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 48m it lasted.
Anything that failed between 2025-10-20 14:24 UTC and 2025-10-20 21:12 UTC may need a replay.Subscribe to Klarna's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Klarna 8
- investigating
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed with Shopify. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
provider
- identified
Our core infrastructure provider is experiencing issues again, similar to the outages reported earlier today. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
provider
- identified
The core infrastructure provider claims to have found the source of the issue and is continuing to investigate and identify mitigations.
provider
- identified
We are still seeing degradation and are closely following the issue on the core infrastructure provider.
provider
- identified
We are beginning to see recovery in some of our affected systems which is also supported by the core infrastructure provider that is applying mitigation actions.
provider
- identified
We are continuing to see recovery but are not back to normal yet.
provider
- identified
We are continuing to see progress on recovery.
provider
- resolved
Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet)
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a4a62a7263
Is Klarna still down?
No, this incident was resolved 2025-10-20 21:12 UTC. For Klarna's live state, see https://down.guide/klarna.
How long did it last?
6h 48m, from 2025-10-20 14:24 UTC to 2025-10-20 21:12 UTC, by the times Klarna posted.
What was affected?
Klarna named North America, North America, North America, North America in us.
What caused it?
Klarna hasn't published a root cause. If it does, it shows here.
Where does this come from?
Klarna's official status page, https://status.klarna.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.