Customer Service degradation

What to do

• Check whether you use Klarna Europe, North America, Asia Pacific in apac, eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 11m it lasted.

  Anything that failed between 2026-06-01 09:47 UTC and 2026-06-01 12:58 UTC may need a replay.

• Subscribe to Klarna's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Klarna 5

1. investigatingJun 1, 2026, 9:47 AM UTC

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

   provider

2. investigatingJun 1, 2026, 11:21 AM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedJun 1, 2026, 11:48 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

4. monitoringJun 1, 2026, 12:22 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. resolvedJun 1, 2026, 12:58 PM UTC

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

   provider

Corrections

None so far.

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