Delays in some video processing tasks

What to do

• Check whether you use Mux Mux Video - VOD. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 17m it lasted.

  Anything that failed between 2026-11-03 02:14 UTC and 2026-11-03 03:31 UTC may need a replay.

• Subscribe to Mux's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.

Updates from Mux 3

1. identifiedNov 3, 2026, 2:14 AM UTC

   We are experiencing delays in some background video processing tasks. Video playback, live streaming, and new uploads are not affected. We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.

   provider

2. monitoringNov 3, 2026, 2:55 AM UTC

   A fix has been implemented and we are monitoring.

   provider

3. resolvedNov 3, 2026, 3:31 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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