RTMP and SRT live stream disconnects

What to do

• Check whether you use Mux Mux Video - Live. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 24m it lasted.

  Anything that failed between 2026-11-04 23:38 UTC and 2026-11-05 01:02 UTC may need a replay.

• Subscribe to Mux's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mux 8

1. investigatingNov 4, 2026, 10:23 PM UTC

   We are experiencing a small number of RTMP and SRT live streams disconnecting; most are reconnecting automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.

   provider

2. identifiedNov 4, 2026, 10:24 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. identifiedNov 4, 2026, 10:52 PM UTC

   We are continuing to work on a fix for this issue.

   provider

4. identifiedNov 4, 2026, 11:25 PM UTC

   We are continuing to work on a fix for this issue.

   provider

5. identifiedNov 4, 2026, 11:38 PM UTC

   We have tested a fix for this issue and are working on rolling it out to production.

   provider

6. monitoringNov 5, 2026, 12:49 AM UTC

   A fix was applied to production and we are monitoring the system.

   provider

7. monitoringNov 5, 2026, 1:02 AM UTC

   This incident has been resolved.

   provider

8. resolvedNov 5, 2026, 1:02 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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