- Level
- confirmed
- Worst impact
- Major outage
- Components
- Mux Dashboard, Mux Video - VOD, Mux Video - Live, Mux Data - Data Collection
- Regions
- us
- Down Index
- 40of 100
What to do
Check whether you use Mux Mux Dashboard, Mux Video - VOD, Mux Video - Live, Mux Data - Data Collection in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-10-29 02:05 UTC and 2026-10-29 02:05 UTC may need a replay.Subscribe to Mux's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mux 6
- investigating
We are seeing errors across Mux Video and are investigating
provider
- investigating
Mux Data Collection is also delayed. Continuing to investigate.
provider
- identified
The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.
provider
- identified
Data collection, streaming, and alerting was delayed during that window.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-41539f6a40
Is Mux still down?
No, this incident was resolved 2026-10-29 02:05 UTC. For Mux's live state, see https://down.guide/mux.
How long did it last?
0m, from 2026-10-29 02:05 UTC to 2026-10-29 02:05 UTC, by the times Mux posted.
What was affected?
Mux named Mux Dashboard, Mux Video - VOD, Mux Video - Live, Mux Data - Data Collection in us.
What caused it?
Mux hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mux's official status page, https://status.mux.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.