- Level
- confirmed
- Worst impact
- Degraded
- Components
- APM : US, Alerts : US, APM : US, Infrastructure : US, Dashboards : US, Infrastructure : US, Infrastructure Integrations : US
- Regions
- us
What to do
Check whether you use New Relic APM : US, Alerts : US, APM : US, Infrastructure : US and 3 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 52m it lasted.
Anything that failed between 2025-04-16 14:58 UTC and 2025-04-16 16:51 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 7
- investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
provider
- identified
We have identified the issue and are working on a fix for the issue.
provider
- identified
Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.
provider
- identified
Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.
provider
- investigating
Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.
provider
- monitoring
Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.
provider
- resolved
Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-400d384ba0
Is New Relic still down?
No, this incident was resolved 2025-04-16 16:51 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 52m, from 2025-04-16 14:58 UTC to 2025-04-16 16:51 UTC, by the times New Relic posted.
What was affected?
New Relic named APM : US, Alerts : US, APM : US, Infrastructure : US and 3 more in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.