- Level
- confirmed
- Worst impact
- Degraded
- Components
- APM Agent : US, Browser Agent : US, Event API : US, Incident Intelligence API : US, Infrastructure Agent : US, Log API : US, Metric API : US, Mobile Agent : US, OTLP API : US, Trace API : US, Synthetics : US
- Regions
- us
What to do
Check whether you use New Relic APM Agent : US, Browser Agent : US, Event API : US, Incident Intelligence API : US and 7 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 45m it lasted.
Anything that failed between 2025-10-07 17:04 UTC and 2025-10-07 18:48 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 3
- investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
provider
- investigating
Some customers in the US region may be experiencing a delay in data appearing within the New Relic UI. Alert notifications may also be delayed as a result.
provider
- resolved
Between 16:20 UTC and 17:28 UTC on Tuesday, October 7th, 2025, some customers in the US region may have experienced delays in data appearing within the New Relic UI. Alert notifications may have also been delayed as a result. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-462a7c53e4
Is New Relic still down?
No, this incident was resolved 2025-10-07 18:48 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 45m, from 2025-10-07 17:04 UTC to 2025-10-07 18:48 UTC, by the times New Relic posted.
What was affected?
New Relic named APM Agent : US, Browser Agent : US, Event API : US, Incident Intelligence API : US and 7 more in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.