- Level
- confirmed
- Worst impact
- Degraded
- Regions
- eu, us
- Down Index
- 26of 100
What to do
Check whether you use New Relic in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 28m it lasted.
Anything that failed between 2025-06-12 19:31 UTC and 2025-06-12 20:58 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 3
- investigating
Starting at 17:53 UTC, some customers in the US and EU regions may experience timeouts, irregularities, and delays in their chart data related to a global outage happening across industry cloud providers.
provider
- identified
We are continuing to investigate this interruption with our cloud providers. We are seeing recovery of some impacted services and are taking action to mitigate impact where possible.
provider
- resolved
Between 17:54 UTC and 20:22 UTC, some customers in the US and EU region may have experienced various irregularities for data availability and alert notifications. Impacted services have returned to normal operations, following the recovery of our dependent cloud provider systems.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6d42c8ff51
Is New Relic still down?
No, this incident was resolved 2025-06-12 20:58 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 28m, from 2025-06-12 19:31 UTC to 2025-06-12 20:58 UTC, by the times New Relic posted.
What was affected?
New Relic named in eu, us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.