- Level
- confirmed
- Worst impact
- Degraded
- Components
- Synthetics : US
- Regions
- us
What to do
Check whether you use New Relic Synthetics : US in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 22m it lasted.
Anything that failed between 2025-09-09 12:52 UTC and 2025-09-09 15:15 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 5
- investigating
We are currently investigating a service interruption impacting our Synthetics checks.
provider
- investigating
Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.
provider
- identified
The issue has been identified and our team and working to implement a fix.
provider
- monitoring
The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery
provider
- resolved
Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-872b8836f1
Is New Relic still down?
No, this incident was resolved 2025-09-09 15:15 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
2h 22m, from 2025-09-09 12:52 UTC to 2025-09-09 15:15 UTC, by the times New Relic posted.
What was affected?
New Relic named Synthetics : US in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.