- Level
- confirmed
- Worst impact
- Degraded
- Components
- Infrastructure : US, Infrastructure Agent : US, Infrastructure : US
- Regions
- us
- Down Index
- 27of 100
What to do
Check whether you use New Relic Infrastructure : US, Infrastructure Agent : US, Infrastructure : US in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 4h it lasted.
Anything that failed between 2025-03-18 10:01 UTC and 2025-03-20 14:20 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 10
- investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue. This service interruption may impact some customers in in our US region
provider
- identified
We are investigating an issue affecting the reporting of infrastructure entity metadata from New Relic agents. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities. New Relic teams have implemented a fix to restore affected reporting; however, additional steps are required to refresh existing entities and their visibility in the New Relic UI. Our teams are investigating several paths to complete that process and will continue to provide updates as they are available.
provider
- identified
Our teams are working to resolve an issue which has resulted in missing metadata for some infrastructure entities. Affected entities will be refreshed automatically through standard, automated mechanisms at various intervals; however, our teams are continuing to investigate opportunities to expedite the refresh for affected entities. We will provide our next update at 23:00 UTC or upon significant change.
provider
- identified
We are working to resolve the issue resulting in missing metadata for some infrastructure entities. Through standard operations, affected entities will be refreshed over the next 24 - 48 hours automatically. Additionally, our teams are continuing to investigate opportunities to expedite the refresh of metadata for affected entities, including restoring metadata from backups. We will provide our next update at 14:00 UTC on March 19th or upon significant change.
provider
- identified
We are working to resolve the issue resulting in missing metadata for some infrastructure entities. We are seeing recovery of some affected entities through standard agent refresh behaviors and our teams continue to prioritize expediting recovery of remaining affected entity metadata. We will provide our next update at 23:00 UTC or upon significant change.
provider
- identified
We are seeing continued restoration of affected entity metadata through both standard agent refresh behaviors, as well as backup and recovery actions taken by our teams. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities until full recovery has completed. We will provide our next update at 14:00 UTC on March 20th or upon significant change.
provider
- resolved
The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8d8b1ee65e
Is New Relic still down?
No, this incident was resolved 2025-03-20 14:20 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
2d 4h, from 2025-03-18 10:01 UTC to 2025-03-20 14:20 UTC, by the times New Relic posted.
What was affected?
New Relic named Infrastructure : US, Infrastructure Agent : US, Infrastructure : US in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.