- Level
- confirmed
- Worst impact
- Degraded
- Components
- APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe, Synthetics : Europe
- Regions
- eu
What to do
Check whether you use New Relic APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe and 7 more in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.
Anything that failed between 2025-11-19 11:48 UTC and 2025-11-19 12:52 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 5
- investigating
We are investigating an issue with data ingest
provider
- identified
We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.
provider
- monitoring
Some customers in the EU region have reported recovery of data ingest.
provider
- monitoring
Some customers in the EU region have reported recovery of data ingest.
provider
- resolved
Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8d92a1319b
Is New Relic still down?
No, this incident was resolved 2025-11-19 12:52 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 3m, from 2025-11-19 11:48 UTC to 2025-11-19 12:52 UTC, by the times New Relic posted.
What was affected?
New Relic named APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe and 7 more in eu.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.