- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- us
- Down Index
- 30of 100
What to do
Check whether you use New Relic in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 29m it lasted.
Anything that failed between 2024-12-18 09:18 UTC and 2024-12-18 09:47 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 4
- investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
provider
- investigating
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
provider
- investigating
Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to servicestatus@newrelic.com and a support case will be created for you.
provider
- resolved
Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c7a7c13b6c
Is New Relic still down?
No, this incident was resolved 2024-12-18 09:47 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
29m, from 2024-12-18 09:18 UTC to 2024-12-18 09:47 UTC, by the times New Relic posted.
What was affected?
New Relic named in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.