- Level
- confirmed
- Worst impact
- Degraded
- Components
- Metric API : Europe
- Regions
- eu
What to do
Check whether you use New Relic Metric API : Europe in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 26m it lasted.
Anything that failed between 2025-09-02 11:49 UTC and 2025-09-02 13:15 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 6
- investigating
We are investigating an issue with delay in data related to Metrics and Tags
provider
- investigating
We are investigating an issue with delay in data related to Metrics and Tags
provider
- investigating
We are investigating an issue with delay in data related to Metrics and Tags
provider
- investigating
Some customers in the EU region may experience delay in viewing Metrics and Tag Data.
provider
- monitoring
Some customers in the EU region have reported recovery in data related to Metrics and Tags.
provider
- resolved
Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c9a9e3b62a
Is New Relic still down?
No, this incident was resolved 2025-09-02 13:15 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 26m, from 2025-09-02 11:49 UTC to 2025-09-02 13:15 UTC, by the times New Relic posted.
What was affected?
New Relic named Metric API : Europe in eu.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.