- Level
- confirmed
- Worst impact
- Degraded
- Components
- APM : US, APM Agent : US, Alerts : US, APM : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US, Auto-Telemetry with Pixie : US, Logs : US, AWS Lambda Integration : US, Incident Intelligence API : US, Browser : US, Mobile : US, Infrastructure Agent : US, Dashboards : US, NRQL : US, Log API : US, Serverless : US, Incident Intelligence : US, Metric API : US, Synthetics : US, Infrastructure : US, Mobile Agent : US, OTLP API : US, Infrastructure Integrations : US, Logs : US, Trace API : US, Lookout : US, Synthetics : US, Mobile : US, Open Instrumentation : US, Proactive Detection : US, Serverless : US, Synthetics : US
- Regions
- us
What to do
Check whether you use New Relic APM : US, APM Agent : US, Alerts : US, APM : US and 31 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 5m it lasted.
Anything that failed between 2025-03-08 21:09 UTC and 2025-03-08 22:15 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 5
- investigating
We are investigating a service interruption impacting data from query responses which may be affecting some customers in the US region. No data drops have been observed at this time and no further actions are required by customers as we work to resolve this.
provider
- investigating
We have determined the service interruption has not impacted ingest or alerts but has to do with serving live queries. We are continuing to investigate and thank you for your patience while we work through this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
The incident is now in recovery with data ingest and alerting unaffected.
provider
- resolved
We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d4b2ac311e
Is New Relic still down?
No, this incident was resolved 2025-03-08 22:15 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 5m, from 2025-03-08 21:09 UTC to 2025-03-08 22:15 UTC, by the times New Relic posted.
What was affected?
New Relic named APM : US, APM Agent : US, Alerts : US, APM : US and 31 more in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.