- Level
- confirmed
- Worst impact
- Partial outage
- Components
- APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe, Synthetics : Europe
- Regions
- eu
What to do
Check whether you use New Relic APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe and 7 more in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 45m it lasted.
Anything that failed between 2025-03-18 18:50 UTC and 2025-03-18 19:36 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 6
- investigating
We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
provider
- monitoring
We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
provider
- investigating
We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- resolved
Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e3f5ff186e
Is New Relic still down?
No, this incident was resolved 2025-03-18 19:36 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
45m, from 2025-03-18 18:50 UTC to 2025-03-18 19:36 UTC, by the times New Relic posted.
What was affected?
New Relic named APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe and 7 more in eu.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.