- Level
- confirmed
- Worst impact
- Degraded
- Components
- APM Agent : US
- Regions
- us
What to do
Check whether you use New Relic APM Agent : US in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 37m it lasted.
Anything that failed between 2025-05-24 06:09 UTC and 2025-05-24 07:45 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 3
- identified
Some customers in the US region may be experiencing delayed APM data in dashboards.
provider
- investigating
Starting 04:35 May 24 UTC some customers in the US region may experience delayed APM data in dashboards. We have reduced the latency at this point and are investigating further.
provider
- resolved
Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ff9248b15e
Is New Relic still down?
No, this incident was resolved 2025-05-24 07:45 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
1h 37m, from 2025-05-24 06:09 UTC to 2025-05-24 07:45 UTC, by the times New Relic posted.
What was affected?
New Relic named APM Agent : US in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.