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ngrok

Dashboard failures: Billing Page and Account Creation down

Degraded Lasted 38m · started · ngrok's page

Level
confirmed
Worst impact
Degraded
Components
Dashboard (https://dashboard.ngrok.com)
Down Index
17of 100

What to do

  • Check whether you use ngrok Dashboard (https://dashboard.ngrok.com). Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 38m it lasted.

    Anything that failed between 2024-11-27 01:35 UTC and 2024-11-27 02:13 UTC may need a replay.
  • Subscribe to ngrok's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=ngrok works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ngrok 3

  1. identified

    We are tracking an issue that prevents new accounts from being created, existing accounts from being deleted and also results in failures to access the billing subscription page to view or manage an account's subscription. We are preparing a fix for deployment. No other services are known to be affected at this time.

    provider

  2. monitoring

    A fix has been deployed which resolves the issue and restores all dashboard functionality. We are monitoring to ensure that the fix is correct.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-4387a3030a

Is ngrok still down?

No, this incident was resolved 2024-11-27 02:13 UTC. For ngrok's live state, see https://down.guide/ngrok.

How long did it last?

38m, from 2024-11-27 01:35 UTC to 2024-11-27 02:13 UTC, by the times ngrok posted.

What was affected?

ngrok named Dashboard (https://dashboard.ngrok.com).

What caused it?

ngrok hasn't published a root cause. If it does, it shows here.

Where does this come from?

ngrok's official status page, https://status.ngrok.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.