Some accounts getting suspended without warning

What to do

• Check whether your product depends on ngrok. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3d 19h it lasted.

  Anything that failed between 2024-07-13 18:21 UTC and 2024-07-17 14:08 UTC may need a replay.

• Subscribe to ngrok's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=ngrok works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ngrok 4

1. investigatingJul 13, 2024, 4:18 PM UTC

   We are currently investigating this issue.

   provider

2. identifiedJul 13, 2024, 6:21 PM UTC

   We have identified impacted accounts that were improperly suspended by our billing system not recognizing invoices as paid. We have worked to ensure that accounts are no longer suspended, and are working to reinstate their paid subscriptions, where applicable. If your paid subscription is missing, we will work to add it again. In the meantime, you can resubscribe with the following steps: 1. Log in to your ngrok account 2. Click on “Billing”on the bottom left 3. Resubscribe to your original plan Thank you for your patience.

   provider

3. monitoringJul 16, 2024, 4:32 PM UTC

   We have identified and remediated the core issue impacting our billing system. All accounts impacted have the correct subscription plan enabled on their account, and will receive an email today. Thank you for your patience.

   provider

4. resolvedJul 17, 2024, 2:08 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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