- Level
- confirmed
- Worst impact
- Partial outage
- Down Index
- 29of 100
What to do
Check whether your product depends on Pylon. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 9m it lasted.
Anything that failed between 2026-07-09 21:47 UTC and 2026-07-09 23:57 UTC may need a replay.Subscribe to Pylon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pylon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Pylon 5
- investigating
We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating.
provider
- identified
We have identified the underlying cause of the issue and are working on a fix.
provider
- identified
The team is in the process of implementing a forward fix. The behavior experienced is scoped to slow dashboard/issue loading, delayed ingestion of issues, and some triggers related to issue creation and routing not initializing due to the delay. No data has been lost and we are currently processing the delayed queues. Thank you for your patience and please reach out to support with questions should you have any.
provider
- monitoring
We have implemented a fix and are monitoring our systems.
provider
- resolved
The issue has been resolved and all systems are operational. Between approximately 2:41 PM and 2:53 PM PT, some customers experienced slow or failed dashboard loading. Dashboard availability recovered within approximately 12 minutes, but issue ingestion and related trigger processing remained delayed while we worked through the accumulated backlog. All delayed processing was caught up by 4:32 PM PT. We appreciate your patience while we addressed this issue. Should you have any follow up questions, please feel free to reach out to Support.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5ed150c98f
Is Pylon still down?
No, this incident was resolved 2026-07-09 23:57 UTC. For Pylon's live state, see https://down.guide/pylon.
How long did it last?
2h 9m, from 2026-07-09 21:47 UTC to 2026-07-09 23:57 UTC, by the times Pylon posted.
What caused it?
Pylon hasn't published a root cause. If it does, it shows here.
Where does this come from?
Pylon's official status page, https://status.usepylon.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.