Platform loading issues and events processing delay

What to do

• Check whether your product depends on Pylon. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 49m it lasted.

  Anything that failed between 2026-10-06 19:13 UTC and 2026-10-06 20:02 UTC may need a replay.

• Subscribe to Pylon's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pylon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pylon 3

1. identifiedOct 6, 2026, 7:13 PM UTC

   Our engineering team has identified an issue causing loading issues and delays in event processing. We will post updates here as soon as they are available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions.

   provider

2. monitoringOct 6, 2026, 7:38 PM UTC

   Our engineering team has rolled out a fix for the underlying issue and we are seeing our systems recover. We are closely monitoring and will post updates here once we have confirmed this is fully resolved. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions.

   provider

3. resolvedOct 6, 2026, 8:02 PM UTC

   Our engineering team has confirmed that the underlying issue has been fixed and the platform is fully operational. This incident may have manifested itself in page loading issues, delays in messages appearing in Pylon, delays in events processing (e.g. status changes and assignment), duplicated alerts, and errors when sending broadcasts. We apologize for any impact this had on your operation and a detailed RCA will be available upon request. Please reach out to Pylon support with any questions.

   provider

Corrections

None so far.

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