Pylon: Errors when sending SMS and receiving phone calls

What to do

Check whether your product depends on Pylon. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 23m it lasted.
Anything that failed between 2026-10-01 13:08 UTC and 2026-10-01 13:31 UTC may need a replay.
Subscribe to Pylon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pylon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingOct 1, 2026, 1:08 PM UTC
We are aware of an issue affecting SMS messages and Phone calls and are actively investigating.
provider
identifiedOct 1, 2026, 1:20 PM UTC
We have identified the underlying cause of the issue and are working on a fix.
provider
monitoringOct 1, 2026, 1:27 PM UTC
We have implemented a fix and are monitoring our systems.
provider
resolvedOct 1, 2026, 1:31 PM UTC
The issue has been resolved and all systems are operational.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Pylon still down?

No, this incident was resolved 2026-10-01 13:31 UTC. For Pylon's live state, see https://down.guide/pylon.

How long did it last?

23m, from 2026-10-01 13:08 UTC to 2026-10-01 13:31 UTC, by the times Pylon posted.

What caused it?

Pylon hasn't published a root cause. If it does, it shows here.

Where does this come from?

Pylon's official status page, https://status.usepylon.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.