[EU-hosted instances] Platform Loading Issues/Unable to Login

What to do

• Check whether you use Pylon in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 23m it lasted.

  Anything that failed between 2026-10-12 12:28 UTC and 2026-10-12 12:51 UTC may need a replay.

• Subscribe to Pylon's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pylon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more.

Updates from Pylon 3

1. investigatingOct 12, 2026, 12:28 PM UTC

   We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time. Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.

   provider

2. monitoringOct 12, 2026, 12:36 PM UTC

   We have implemented a fix and are monitoring our systems.

   provider

3. resolvedOct 12, 2026, 12:51 PM UTC

   The issue has been resolved and all systems are operational.

   provider

Corrections

None so far.

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