The Down Index, 2025-W19

Rankings

Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.

The week's worst incidents, ranked by Down Index score: 2025-W19, May 5 to May 11.

152Service interruption affecting GrammarlyGrammarly · Major outage · 2h 7m
- Impact30
- Breadth11
- Duration11
- Reach0
- Acknowledgement0
249Bitbucket has degraded performanceBitbucket · Partial outage · 19h 36m
- Impact18
- Breadth5
- Duration15
- Reach11
- Acknowledgement0
343Wasabi Storage Accounts Receiving 'StorageQuotaExceeded' Error MessageWasabi · Degraded · 10h
- Impact8
- Breadth20
- Duration15
- Reach0
- Acknowledgement0
442Some pipeline builds are not triggeringBitbucket · Partial outage · 1h 44m
- Impact18
- Breadth2
- Duration11
- Reach11
- Acknowledgement0
537Initialized endpoints have elevated error rates for 3 regionsStatsig · Partial outage · 17m
- Impact18
- Breadth12
- Duration7
- Reach0
- Acknowledgement0
636Async exports aren't processingLokalise · Partial outage · 6h 14m
- Impact18
- Breadth4
- Duration14
- Reach0
- Acknowledgement0
736Elevated Push Notification Error RateAbly · Degraded · 2h 51m
- Impact8
- Breadth4
- Duration12
- Reach12
- Acknowledgement0
832Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customersConfluence · Partial outage · 4h 44m
- Impact18
- Breadth1
- Duration13
- Reach0
- Acknowledgement0
928Postman Workspaces are not LoadingPostman · Partial outage · 1h 2m
- Impact18
- Breadth1
- Duration9
- Reach0
- Acknowledgement0
1027Candidate count and search issueLever · Degraded · 1h 57m
- Impact8
- Breadth8
- Duration11
- Reach0
- Acknowledgement0
1127Reduced performance / Inaccessible filesUploadThing · Partial outage · 45m
- Impact18
- Breadth0
- Duration9
- Reach0
- Acknowledgement0
1227Completions OutageWindsurf · Partial outage · 24m
- Impact18
- Breadth2
- Duration7
- Reach0
- Acknowledgement0
1325Web app slowness/unavailabilityRollbar · Partial outage · 19m
- Impact18
- Breadth0
- Duration7
- Reach0
- Acknowledgement0
1424Calls with background speech denoising not connectingRetell AI · Degraded · 4h 30m
- Impact8
- Breadth3
- Duration13
- Reach0
- Acknowledgement0
1523Degraded service affecting embedding modelsCohere · Degraded · 5d
- Impact8
- Breadth0
- Duration15
- Reach0
- Acknowledgement0
1622FR Network Connectivity IssueEquinix Metal · Degraded · 1h 13m
- Impact8
- Breadth4
- Duration10
- Reach0
- Acknowledgement0
1722API LatencyBland AI · Degraded · 36m
- Impact8
- Breadth6
- Duration8
- Reach0
- Acknowledgement0
1821Smartsheet intermittent errorsSmartsheet · Degraded · 3h 27m
- Impact8
- Breadth1
- Duration12
- Reach0
- Acknowledgement0
1920Analytics Live Dashboard may be experiencing delays loadingDialpad · Degraded · 2h 13m
- Impact8
- Breadth1
- Duration11
- Reach0
- Acknowledgement0
2020Cloud Performance DegradationCypress Cloud · Degraded · 2h 9m
- Impact8
- Breadth1
- Duration11
- Reach0
- Acknowledgement0
2120Delays observed at JSM and Opsgenie alert search functionalityOpsgenie · Degraded · 3h 43m
- Impact8
- Breadth0
- Duration12
- Reach0
- Acknowledgement0
2218Logged out of appHightouch · Degraded · 33m
- Impact8
- Breadth2
- Duration8
- Reach0
- Acknowledgement0
2316Visa DPS Connectivity IssueUnit · Degraded · 16m
- Impact8
- Breadth2
- Duration6
- Reach0
- Acknowledgement0
248Delayed data in Account Dashboard, Item List and Item Detail chartsRollbar · Degraded · 0m
- Impact8
- Breadth0
- Duration0
- Reach0
- Acknowledgement0

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