- Level
- confirmed
- Worst impact
- Degraded
- Components
- Billing
What to do
Check whether you use Twilio Billing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 6m it lasted.
Anything that failed between 2026-04-09 02:07 UTC and 2026-04-09 03:13 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 2
- investigating
We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.
provider
- resolved
We are closing this incident as it is being tracked under a duplicate incident. For any further updates, please refer to the following incident page: https://status.twilio.com/incidents/sgl34l18tvsy
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-00533c5a57
Is Twilio still down?
No, this incident was resolved 2026-04-09 03:13 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
1h 6m, from 2026-04-09 02:07 UTC to 2026-04-09 03:13 UTC, by the times Twilio posted.
What was affected?
Twilio named Billing.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.