- Level
- confirmed
- Worst impact
- Degraded
- Components
- Voice, Latin America
- Down Index
- 22of 100
Summary
Twilio says some customers may be experiencing silent and one-way voice audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. As of the latest update, the status is "identified," the cause has been identified, and the issue is being worked on, with the next update due in 8 hours.
Written by anthropic/claude-haiku-5.5 from Twilio's own updates.
What to do
Check whether you use Twilio Voice, Latin America. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Switch to another region or a fallback provider while it is open, if you have one.
Otherwise back off retries and queue work, so you don't add load while it recovers.Watch Twilio's own updates; this page re-reads them every minute.
Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-87bdf21e58
Is Twilio down right now?
Twilio reports degraded (Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia), open since 2026-11-05 23:33 UTC. Live state for every component: https://down.guide/twilio.
What was affected?
Twilio named Voice, Latin America.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.