- Level
- confirmed
- Worst impact
- Degraded
- Components
- WhatsApp Messaging, Messaging Services
- Regions
- us
- Down Index
- 25of 100
What to do
Check whether you use Twilio WhatsApp Messaging, Messaging Services in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 30m it lasted.
Anything that failed between 2026-06-24 18:16 UTC and 2026-06-24 23:47 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 7
- investigating
Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.
provider
- identified
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.
provider
- monitoring
We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-00abda9335
Is Twilio still down?
No, this incident was resolved 2026-06-24 23:47 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
5h 30m, from 2026-06-24 18:16 UTC to 2026-06-24 23:47 UTC, by the times Twilio posted.
What was affected?
Twilio named WhatsApp Messaging, Messaging Services in us.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.