Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot

What to do

• Check whether you use Twilio Conversation Intelligence. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16h 51m it lasted.

  Anything that failed between 2026-06-17 14:18 UTC and 2026-06-18 07:10 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

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Updates from Twilio 5

1. investigatingJun 17, 2026, 2:18 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingJun 17, 2026, 3:18 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

3. investigatingJun 17, 2026, 5:18 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 4 hours or as soon as more information becomes available.

   provider

4. investigatingJun 17, 2026, 9:56 PM UTC

   We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 8 hours or as soon as more information becomes available.

   provider

5. resolvedJun 18, 2026, 7:10 AM UTC

   We are no longer experiencing elevated latency issues affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. This incident has been resolved.

   provider

Corrections

None so far.

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