User Authentication Identity API Errors for XL Axiata in Indonesia

What to do

• Check whether you use Twilio Verify Silent Network Auth. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 13m it lasted.

  Anything that failed between 2026-03-11 23:12 UTC and 2026-03-12 02:24 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMar 11, 2026, 11:12 PM UTC

   Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringMar 12, 2026, 12:11 AM UTC

   Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringMar 12, 2026, 2:10 AM UTC

   Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedMar 12, 2026, 2:24 AM UTC

   Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.