Customer's Unable to Create New Requests for Hosting and Porting

What to do

• Check whether you use Twilio PHONE NUMBERS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 53m it lasted.

  Anything that failed between 2026-10-21 15:07 UTC and 2026-10-21 17:00 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

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Updates from Twilio 4

1. investigatingOct 21, 2026, 3:07 PM UTC

   Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. identifiedOct 21, 2026, 3:35 PM UTC

   Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringOct 21, 2026, 4:30 PM UTC

   We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedOct 21, 2026, 5:00 PM UTC

   We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

   provider

Corrections

None so far.

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