- Level
- confirmed
- Worst impact
- Degraded
- Components
- MMS, SMS, Messaging Insights
- Down Index
- 20of 100
What to do
Check whether you use Twilio MMS, SMS, Messaging Insights. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 57m it lasted.
Anything that failed between 2026-05-08 09:06 UTC and 2026-05-08 13:02 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.
provider
- investigating
We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- resolved
The issue impacting Messaging Logs has been resolved and is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-168a9cb2ae
Is Twilio still down?
No, this incident was resolved 2026-05-08 13:02 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 57m, from 2026-05-08 09:06 UTC to 2026-05-08 13:02 UTC, by the times Twilio posted.
What was affected?
Twilio named MMS, SMS, Messaging Insights.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.