- Level
- confirmed
- Worst impact
- Degraded
- Components
- Billing
- Down Index
- 22of 100
What to do
Check whether you use Twilio Billing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 43m it lasted.
Anything that failed between 2026-04-08 23:40 UTC and 2026-04-09 06:23 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 7
- investigating
We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.
provider
- investigating
We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
We have identified the root cause and deployed a payment processing fix for accounts using Mexican Peso currency. Please retry any payments if you encountered errors during the day. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. This incident has been moved back from monitoring to investigation as our team continues to actively look into the issue. We will provide another update within 4 hours or as soon as more information becomes available.
provider
- monitoring
We have mitigated the issue and observing recovery for customers who experienced account suspension despite successful payment processing. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved. Thank you for your patience.
provider
- resolved
We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-176a2c45c5
Is Twilio still down?
No, this incident was resolved 2026-04-09 06:23 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
6h 43m, from 2026-04-08 23:40 UTC to 2026-04-09 06:23 UTC, by the times Twilio posted.
What was affected?
Twilio named Billing.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.